The SAP Solex Agreement: What You Need to Know

The SAP Solex Agreement is a service contract that enables customers to receive support and maintenance services for their SAP software. This agreement is designed to provide customers with a comprehensive set of services that can help them optimize their SAP systems and keep them running smoothly.

Solex is SAP`s term for their extended support offering. This agreement is specifically aimed at customers who want to continue using older versions of SAP software that have reached the end of mainstream maintenance and support. Under the SAP Solex Agreement, customers can receive support for older versions of SAP products, including SAP ERP, SAP Business Suite, and SAP CRM.

The SAP Solex Agreement provides customers with access to a range of support services, including technical support, problem resolution, and bug fixes. Customers can also receive updates and patches to their SAP software, as well as documentation and knowledge transfer services.

The SAP Solex Agreement is particularly useful for customers who rely heavily on their SAP systems and cannot afford to experience any downtime. It provides a level of support and maintenance that goes beyond what is typically included in a standard maintenance agreement.

One of the key benefits of the SAP Solex Agreement is that it offers customers a predictable and transparent support cost. This means that customers can plan for their support costs in advance, and don`t need to worry about unexpected expenses.

Another advantage of the SAP Solex Agreement is that it provides customers with access to a dedicated team of SAP experts. These experts can provide customers with personalized support and advice, as well as help with system optimization and performance tuning.

Overall, the SAP Solex Agreement is a valuable service contract for customers who want to continue using older versions of SAP software. It provides customers with a comprehensive set of support and maintenance services that can help them optimize their SAP systems and keep them running smoothly. If you are a SAP customer who is considering the SAP Solex Agreement, be sure to speak with your SAP representative to learn more about this offering and how it can benefit your business.